Horrible woman checked out today. The hot water was dirty. There were spots on the inside of the wall behind the door. (who LOOKS there?) There was nobody to host the wine and cheese reception. (it isn't hosted) There were a couple of spots of what looked like blood on the floor. (I would suspect since we are in wine country that perhaps it might be, I don't know, WINE?) Then she came to the front desk, authorized me to charge her credit card, and then looked at the bill and wanted the AAA discount. I told her I couldn't do that after the card's been charged. THEN she said that she'd already asked for the rate, so I looked, and yes, there it was. But she wouldn't believe me. She thought I was overcharging her and lying. I finally had her compare the rate on the info card with the rate charged on her bill. Only then would she stop telling me I'd "led her to believe" that she hadn't been given the discount.

I have just run out of customer service. I have no more in me.